Appointments can be booked by telephone using our automated service 24 hours a day or speaking to a receptionist, online or by calling into the surgery during office hours. You can pre-book some routine appointments with a GP in the mornings in advance. You will also be able to obtain an appointment within 48 hours with a GP or practice nurse within 24 hours. Nurse emergency system will still be available for more urgent cases. Telephone consultations are available with either a GP or nurses during the working day; ask reception for details. If you are unable to attend your appointment it is your responsibility to let us know as soon as possible so we may offer the appointment to another patient. You are at risk of being removed from the practice list if you continually miss appointments.
This is our new telephone automated system whiche enables you to action appointment booking, appointment cancelling & ordering your repeat prescription 24 hours a day.
Please ask at reception for an appointment if you have been requested by the doctor to have one. Alternatively, you can call the Hove Polyclinic on 01273 265 588 between 8.30am - 12.50pm Monday to Friday and 1.30 - 3.30pm on Wednesday to make an appointment or call BGH on 01273 265 588 between 1.30 - 3.30pm Monday to Friday.
SystmOnline allows you to book appointments 24 hours a day at a time convenient to you.
SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.
Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.
To register for our online services, please complete an application form from Reception or download one here:- Online Access form
Please bring the completed form, together with your photo ID and address verification documents to the Surgery. The service is available for patients over 14 years of age.
When you call with these documents, we will be able to provide you with a user name and password, together with a handy guide – our Patient Handbook. Copies of the handbook are available from Reception.
Once you have obtained your user name and password, please click on the 'Systmonline' logo above to be redirected to the ‘Systmonline’ homepage.
From the ‘Systmonline’ website you will be able to:
- View your past and future appointments
- Book and cancel GP appointments
Appointments are subject to availability – pre-bookable up to 4 weeks ahead. Also, there are appointments for the same day; these bookings will be made available from 8.30am (the same time as for patients visiting or telephoning the Surgery).
Where there are no appointments available to reserve online for the same day of booking, patients may continue to visit or telephone the Surgery, particularly where an urgent appointment is being requested.
Click here to access SystmOnline >>