Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
Repeat Prescription slips can also be dropped into the mail box outside reception.
We do not take repeat prescription requests over the phone unless you are housebound, over the age of 70 and do not have access to the internet.
Repeat prescriptions will be re-issued within a 48 hour period on receipt of your request, providing that there are no queries relating to it e.g. not had the medication before. (Not including weekends and bank holidays.)
Collecting your prescription
You can usually collect your prescription 2 days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. This paper free prescription service means that you do not have to come into the surgery to collect your prescription.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Prescription requests when travelling or moving abroad
Under current legislation, the NHS’s duty of care ends when a person has been absent, or intends to be away from the United Kingdom for a period of more than three months. A supply of medications for up to three months can be made to allow the patient to find a prescriber at their destination. Two three month prescriptions would not be acceptable under current legislation. Patients who return to the UK for the purpose of obtaining medication, or who use a local proxy to request prescriptions on their behalf should be refused supply. Patients should be directed to local services in their country of residence with the offer of supplying appropriate medical notes and a list of current medicines to their qualified medical practitioner.
When a GP provides a prescription, they are responsible for any adverse events that occur as a result of taking the medicine, regardless of where the patient happens to be. So a doctor would be ill-advised to prescribe for a patient who they know will out of the country. GPs are also required to deregister a patient who they know or suspect to be residing outside the UK for three months or more.
For further information on overseas travel please follow the link below:
Overseas travel guidance for patients (PDF)
Social prescribing
Social prescribing is a service that helps people improve their health and wellbeing.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.